British Empire Fuels Inc. at 41 Kawartha Lakes County Road 36, Bobcaygeon, in Kawartha Lakes

About British Empire Fuels Inc.

The British Empire Fuels Inc. is a Canadian national Contractor company located in Kawartha Lakes, Ontario. To figure out why customers choose British Empire Fuels Inc. and to assess the reputation of the company, check the latest reviews on this page. Also, you can add your own review with the latest experience of cooperation with this company.

Find the nearest office location of British Empire Fuels Inc. by address or driving directions by using a map on this page. To contact the representative of the company use phone number below or visit official site. Don't forget to check the opening hours.

Contacts of British Empire Fuels Inc.

• Address: 41 Kawartha Lakes County Road 36, Bobcaygeon, Kawartha Lakes, Ontario K0M 1A0
• Website: britishempirefuels.com
• Phone: +1 888-472-6006
• Types: Contractor  

Reviews

• 1

  Tee Jay

  Posted May, 23 2019
  Last week our tank less hot water heater started making loud noises and vibrations when the hot water taps were turned on. I called Climate Controllers and made an appointment for two days later. When the technician showed up, he removed the fan and discovered a dead mouse and a hoard of nuts inside the fan/blower cage. Easy fix he said, he went outside and dumped the dead mouse out, blew out the nuts and re-installed the fan into the unit. All in all, about 45 minutes start to finish.
  
  My problem started with the bill, $146.90, $85 for the service call plus $45 “adjust blower wheel” plus taxes of $16.90. When I asked “What adjustment?”, the tech said for cleaning out the fan/blower.
  
  I paid the tech for the bill, and after he left, I called the Climate Controllers' office to complain about the charges. Two business days later, they had talked to the tech and told me everything was billed correctly. I wasn't happy with that answer, asking what was the original $85 for, if not to cover such a simple fix? Apparently the $85 is just to show up on the call and the tech's “expertise” in diagnosing the problem, anything he did as a result was an extra charge. Again, I didn't like the answer and asked for my issue to go to a manager. When she called me two days later after I called again (over a week from my first call to them), she was in complete agreement of the charges and insisted that the charges would stay as is. Not agreeing with the charge, I informed her that I would take this to the media, my friends and neighbours, and she replied that I was free to do so, but to be warned as businesses are fighting back through the courts against such actions. She implied that she didn't care what I thought of the charges or their service, that is what they charged, and told me to do what ever I had to do.
  
  I took all that as a threat and an indifference to my plight, so here I am appealing here to the court of public opinion.
  
  My wife and I are semi-retired and an extra $45 (the charge for dumping out a dead mouse) would be a night out at a sit down dinner for us. This charge is egregious. To add insult to injury I would have been able to do this myself, but was led to believe that any work could be covered under warranty, which is why I had them come out in the first place. Obviously a dead mouse inside the fan is not covered, but I didn't know that at the time.
  
  My wife and I moved 18 months ago to Lindsay and have been very happy with all our interactions with the local businesses, many going above and beyond a few times. Most recently Pillsworth Service Centre fixing our spare tire (a quick plug) for no charge ($20 + taxes anywhere). Lindsay GMC for finding warranty left on my truck when I thought it had expired and replacing a vibrating drive shaft, no charge to me at all. Many, many other times we left with a smile from our local businesses, commenting how we're not in Toronto anymore!
  
  Climate Controllers charged me $45 to dump a dead mouse out!
  
  Buyer beware indeed!
  

Photos of British Empire Fuels Inc.

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